Artisan Forge Technical Support

Support Scope

We can help with the following:

• Canvas creation, layer management, algorithm selection, and parameter adjustments.
• Project save/load, Library search, and tag filtering.
• Export, share, save-to-photos, and wallpaper export flow.
• Daily inspiration rendering, undo/redo issues, performance, and display problems.
• Photo-driven features (palette extraction, silhouette-related flows).

Before Contacting Support

• Restart the app and try the same steps again.
• Check your available storage space if export or save fails.
• Confirm Photos permission if import or save-to-photos does not work.
• Update to the latest iOS and app version when possible.

Advertising

Artisan Forge uses Liftoff Monetize (Vungle) to display third-party ads, such as interstitial and rewarded video ads. Ad availability may vary by region, device, and network conditions.

Common Ad Questions

• Why do I see ads? Ads help support the availability of the app. They may appear at natural transition points during use.
• Can I turn off ads? There is no in-app ad-free toggle at this time. You can limit ad personalization through iOS privacy settings (see Tracking below).
• An ad failed to load. Check your internet connection, disable VPN or proxy tools, wait a moment, and try again.
• An ad loaded but did not display. Restart the app and ensure no other fullscreen view is blocking presentation.

Tracking & Privacy Controls

The app may request App Tracking Transparency (ATT) permission to measure ad performance and improve ad relevance. You are never required to allow tracking to use core art-creation features.

Manage Tracking on iOS

• Per-app tracking: Settings > Privacy & Security > Tracking > Artisan Forge
• Global tracking toggle: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track
• Reset ad identifier: Settings > Privacy & Security > Apple Advertising > turn off Personalized Ads

Attribution (AppsFlyer)

We use AppsFlyer to measure installs and campaign performance. This helps us understand how users discover Artisan Forge. For details, see the Tracking section in our Privacy Policy.

Tracking Permission Not Showing?

• Confirm Allow Apps to Request to Track is enabled in iOS Settings.
• If you previously denied permission, reset it for Artisan Forge under Settings > Privacy & Security > Tracking.
• Delete and reinstall the app if you are testing the permission dialog for the first time.

Contact